Multifamily

Utility Billing for Apartment Communities and the Residents who live in them.

From submetered to RUBS allocations, UtilityPro reads, bills, and supports every unit in your multifamily portfolio so onsite teams stop fielding utility questions and start recovering costs accurately.

What Multifamily Operators are up against

Rising utility rates, inconsistent reads, and resident disputes quietly erode NOI across every community you manage.

Unrecovered Utility Spend

Water, sewer, and trash costs climb every year while recovery stays flat. Accurate submetered and RUBS billing puts that spend back where it belongs.

Residents Calling

Every unclear line item becomes a leasing office conversation. We answer resident billing questions directly, by phone, email, and portal.

Meters Neglected

Stuck registers and silent leaks distort every bill. We monitor reads month over month and flag units that fall outside normal usage.

UtilityPro Serves Apartments

UtilityPro Serves Apartments

We act as the utility department your property management company never had to hire. Reads, billing, posting, and resident questions all run through us, while your team keeps its focus on leasing and retention.

We act as the utility department your property management company never had to hire. Reads, billing, posting, and resident questions all run through us, while your team keeps its focus on leasing and retention.

Submeter and RUBS billing for every unit, calculated on your allocation method and delivered on a predictable monthly cycle.

Move-in and move-out proration so residents are only billed for the days they occupied the apartment.

Resident-facing support that takes billing calls off your leasing office and resolves disputes with documented reads.

Portfolio reporting that shows recovery rates, consumption trends, and problem units across every community.

Billing Cycle

The process we run for you.

Ingest
Bills, reads, and rent roll arrive on their own.
Validate
Duplicates rejected, anomalies flagged first.
Approve
A live prebill, approved in one click.
Deliver
eBills to every address on file.
Close
Charges post, then the cycle locks.
Billing Cycle

The process we run for you.

Ingest
Bills, reads, and rent roll arrive on their own.
Validate
Duplicates rejected, anomalies flagged first.
Approve
A live prebill, approved in one click.
Deliver
eBills to every address on file.
Close
Charges post, then the cycle locks.

UtilityPro’s Solutions for Multifamily Operators

Accurate billing and reliable meter data across the resident lifecycle.

UPMeter logo

Capture every read with UPMeter. Ingest submeter data, parse every provider bill, and track usage in every unit you manage.

UPMeter device table showing linked submeters with meter numbers, voltage, battery level, signal strength and 7-day gallon usage
UPBilling logo

Bill every resident with UPBilling. Charge every submetered unit for real usage, allocate every master-metered property by RUBS, and get every statement out on time.

UPBilling dashboard showing recaptured revenue year to date, occupancy and revenue broken out by utility category
UPInvoice logo

Account for every provider bill with UPInvoice. Track every statement, recover every vacant unit cost, and post every journal entry into your PM software.

UPInvoice statement history showing provider billing periods, utility types and last statement total

Ready to recover more on every unit?

Send us a rent roll and a recent utility invoice. We will show you exactly what accurate billing looks like for your community.

FAQ

Frequently Asked Questions

Answers to the most common questions.

What is UtilityPro?

UtilityPro is a platform designed to streamline utility billing processes for property managers and owners. It offers tools to manage, calculate, and bill utilities to residents accurately and efficiently.

Can I do utility billing myself or should I hire a billing service?

You can, but the cost is rarely the software — it’s the hours. Between meter reads, validation, allocation, posting to ledgers, and resident disputes, in-house billing consumes staff time every single month and exposes you to compliance risk if fees or methods are wrong. Our clients save more than 310 hours a month by handing the whole process off, and our fee is billed to the resident, not to you.

Is UtilityPro suitable for all types of properties?

Yes, UtilityPro can be used for a variety of property types including residential apartments, student housing, commercial properties, and more.

How does UtilityPro ensure accuracy in billing?

The platform uses advanced algorithms to accurately calculate each tenant's share of utility expenses based on the chosen allocation method, whether it's submetered usage, square footage, number of occupants, or other criteria.

Can tenants access their billing information?

Yes, UtilityPro provides tenants with secure online access to view their bills and usage details, promoting transparency and reducing disputes.

Does UtilityPro integrate with accounting software?

UtilityPro offers integration with popular accounting and property management software, streamlining financial processes and reducing manual data entry.

How long does it take to see results from utility billing?

Almost immediately. Utility expenses are recaptured and owners/managers save thousands.

What utilities can be submetered?

Multi-unit properties with a master utility meter can be equipped with submeters to bill water, sewer, gas, and electric.

Do I have to install submeters?

No - Ratio Utility Billing Systems (RUBS) can be used as an alternative to submeters. RUBS allocates the utility cost among residents based on certain criteria like square footage and number of occupants.

What is RUBS?

Ratio Utility Billing Systems (RUBS) is a calculation method based on a unit’s size and number of occupants. RUBS allows managers/owners to recapture utility expenses without having to install submeters.

FAQ

Frequently Asked Questions

Answers to the most common questions.

What is UtilityPro?

UtilityPro is a platform designed to streamline utility billing processes for property managers and owners. It offers tools to manage, calculate, and bill utilities to residents accurately and efficiently.

Can I do utility billing myself or should I hire a billing service?

You can, but the cost is rarely the software — it’s the hours. Between meter reads, validation, allocation, posting to ledgers, and resident disputes, in-house billing consumes staff time every single month and exposes you to compliance risk if fees or methods are wrong. Our clients save more than 310 hours a month by handing the whole process off, and our fee is billed to the resident, not to you.

Is UtilityPro suitable for all types of properties?

Yes, UtilityPro can be used for a variety of property types including residential apartments, student housing, commercial properties, and more.

How does UtilityPro ensure accuracy in billing?

The platform uses advanced algorithms to accurately calculate each tenant's share of utility expenses based on the chosen allocation method, whether it's submetered usage, square footage, number of occupants, or other criteria.

Can tenants access their billing information?

Yes, UtilityPro provides tenants with secure online access to view their bills and usage details, promoting transparency and reducing disputes.

Does UtilityPro integrate with accounting software?

UtilityPro offers integration with popular accounting and property management software, streamlining financial processes and reducing manual data entry.

How long does it take to see results from utility billing?

Almost immediately. Utility expenses are recaptured and owners/managers save thousands.

What utilities can be submetered?

Multi-unit properties with a master utility meter can be equipped with submeters to bill water, sewer, gas, and electric.

Do I have to install submeters?

No - Ratio Utility Billing Systems (RUBS) can be used as an alternative to submeters. RUBS allocates the utility cost among residents based on certain criteria like square footage and number of occupants.

What is RUBS?

Ratio Utility Billing Systems (RUBS) is a calculation method based on a unit’s size and number of occupants. RUBS allows managers/owners to recapture utility expenses without having to install submeters.

FAQ

Frequently Asked Questions

Answers to the most common questions.

What is UtilityPro?

Can I do utility billing myself or should I hire a billing service?

Is UtilityPro suitable for all types of properties?

How does UtilityPro ensure accuracy in billing?

Can tenants access their billing information?

Does UtilityPro integrate with accounting software?

How long does it take to see results from utility billing?

What utilities can be submetered?

Do I have to install submeters?

What is RUBS?